Refund policy
Return and Refund Policy – Kaleidovault
Every garment at Kaleidovault is made-to-order and crafted individually once your order is confirmed. Because each piece is produced exclusively for you, all sales are final. We do not accept returns or exchanges for incorrect size selection, color preferences, or changes of mind.
Please consult our Size Guide carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or misprinted, we will issue a free replacement or a full refund.
To submit a claim:
-
Contact us at [kaleidovault.info@gmail.com / Instagram DM] within 48 hours of delivery.
-
Include your Order Number and clear photos or a brief unboxing video showing the defect, along with the shipping label.
-
Once verified, a replacement will be processed and shipped immediately at no extra cost.
Damaged or Defective Items:
If your product arrives damaged, defective, or misprinted, we will gladly issue a replacement or a refund. To be eligible for a replacement, you must notify us within 7 days of receiving your order at kaleidovault.info@gmail.com with clear photos of the defect or damage.
Order Modification and Cancellation:
Once an order is successfully placed, it is immediately routed to our production queue and cannot be canceled, changed, or modified under any circumstances. Please double-check your sizes, designs, and delivery addresses before completing your checkout.